FULL9

Booking, Cancellation & Refund Policy

Updated: 16/10/2026

1. Scope

  • Applies to bookings made directly on book.full9.vn and via Full9's hotline / WhatsApp / Zalo.
  • Bookings via Airbnb, Booking.com, Agoda, Trip.com, Expedia, etc. follow that platform's policy.
  • Monthly stays follow the separate lease agreement.

2. Booking and confirmation

  • Choose a building, room type and dates, then enter your name, phone, email and nationality.
  • You receive a booking code and a bank-transfer QR code on screen, plus a confirmation email.
  • The booking is guaranteed once Full9 receives full payment; Full9 confirms via email / WhatsApp / Zalo.
  • The specific room is assigned within the booked room type. If a change is unavoidable, Full9 provides a room of the same or higher type, or refunds the difference.

3. Check-in and check-out

  • Check-in from 14:00, check-out before 12:00.
  • Please provide your passport or ID card so Full9 can register your stay as required by Vietnamese law. Door codes are sent via stay.full9.vn once documents are complete.
  • Early check-in / late check-out is charged per the building's rate card and announced before it applies.

4. Cancellation

  • Cancel before 14:00 three days before check-in: 100% refund.
  • Cancel after that: the first night is charged, the rest is refunded.
  • No-show or early departure: booked nights are non-refundable.
  • Example: check-in on 20 Nov → cancel before 14:00 on 17 Nov for a full refund.
  • How to cancel: message hotline (+84) 90.2247.090 / WhatsApp / Zalo or email Full9.vn@gmail.com with your booking code. The cancellation time is when Full9 receives your message.

5. Date changes

One free date change if rooms are available and requested before the free-cancellation deadline. Any price difference follows the new dates' rate.

6. Refunds

  • Refunds are transferred to the paying account (or an account in the guest's name) within 7 business days after the cancellation is confirmed.
  • International transfer fees, if any, are borne by the guest.

7. If Full9 cannot provide the room

In case of force majeure or damage, Full9 refunds 100% or moves you to an equivalent or better room, at your choice.