Terms of Use & Complaints

1. Introduction

book.full9.vn is the accommodation (serviced apartment) sales website of CÔNG TY TNHH FULL NIGHT, tax ID 0319382240. By using the website you agree to these terms.

2. Website information

• Prices, photos and amenities are kept as accurate as possible; rooms of the same type may differ slightly from the photos.
• Prices vary by date; the price shown at the time of booking applies.

3. Guest responsibilities

• Provide accurate information; the number of guests must match the booking.
• Follow house rules: no smoking in rooms, keep quiet, no illegal substances or weapons, no noisy parties.
• Compensate for damage or loss caused by the guest.

4. Full9 responsibilities

• Provide a clean room of the booked type with the listed amenities; 24/7 guest support.
• Protect guest data under the Privacy Policy; handle complaints as in section 5.

5. Complaints and disputes

• Send complaints via hotline (+84) 90.2247.090 / WhatsApp / Zalo or email Full9.vn@gmail.com, with your booking code and photos if any.
• Full9 acknowledges within 24 hours and replies with a resolution within 3 business days.
• Both parties first seek negotiation. If no agreement is reached, disputes are settled by competent authorities under Vietnamese law. Guests may also contact consumer protection agencies.

6. Intellectual property

Content, images and the FULL9 logo belong to CÔNG TY TNHH FULL NIGHT. Do not copy without permission.

7. Changes

Terms are updated on this page with the date at the top. Existing bookings follow the terms in force when booked.

8. Governing law

These terms are governed by the laws of Vietnam.