FULL9

Privacy Policy

Updated: 16/10/2026

1. Purposes

Processing bookings, contacting guests, registering stays with the police as required by law, issuing invoices, supporting your stay and improving our service.

2. Information collected

  • When booking: name, phone number, email, nationality.
  • At check-in: passport or ID card; for foreign guests also visa / entry stamp.
  • Booking history, messages with Full9; a cookie remembering your language.

3. Use

Used only for the purposes above. Full9 never sells or rents guests' personal information.

4. Sharing

  • Police (mandatory stay registration) and state authorities upon lawful request.
  • Technical partners needed to operate (hosting, email / messaging, banks) under confidentiality obligations.

5. Retention

Kept as long as needed for these purposes and for legally required periods (accounting, residence records), then deleted or anonymised.

6. Data controller

  • CÔNG TY TNHH FULL NIGHT (29 Hồng Hà, Phường Tân Sơn Hòa, TP. Hồ Chí Minh, Việt Nam).
  • Email: Full9.vn@gmail.com · Hotline: (+84) 90.2247.090.

7. Your rights

You may access, correct, request deletion or withdraw consent by emailing Full9.vn@gmail.com. Full9 responds within 7 business days, except for data the law requires us to keep.

8. Protection

  • Data is sent over HTTPS; staff access is role-based and ID documents are visible only to responsible staff.
  • In case of a data breach, Full9 notifies affected guests and authorities as required.

9. Commitment

Full9 complies with Vietnamese personal data protection law.